Body matters

Body matters

You’ve probably seen the chart. You know, the one that shows that what you say – your verbal communication – only accounts for 7% of what the people you’re talking to take in. The rest is accounted for by tone of voice and body language.  Yet as The...
The Secret to Speaking Success

The Secret to Speaking Success

In his bestselling book Outliers, Malcolm Gladwell introduced us to the so-called “10,000 hour rule”. Most people took this to mean that if they spent 10,000 hours’ practising something, they’d become an expert in that field. Although Gladwell didn’t say this...